Onboarding
A simple step-by-step guide explaining how to start with India Care Desk.
Sign Up!
Submit Intake Form
Complete the intake form by providing your contact details and selecting the healthcare solution that best matches your travel plans.
Accept Terms & Quote
Receive a detailed quote and terms by email. Once accepted, we prepare your digital access and coordination infrastructure for support.
Execute Payment
You will receive an invoice by email. Complete the payment securely to activate your membership and begin accessing India Care Desk.
Communication Channels
Connect with India Care Desk through our designated communication channels, ensuring quick responses, clear coordination, and support whenever you need assistance.
1
WhatsApp is our primary communication channel. Members send their issue and location in India, and a response provides the most relevant options or guidance.
2
Voice Call
Phone calls are reserved for emergencies such as accidents, stroke, or urgent neurological events. Members can escalate situations by using “HOT WORDS” like urgent or emergency.
3
Email is used for formal communication, including membership correspondence, invoices, legal notices, and occasionally for securely sharing documents such as medical reports.
Best Practice
For faster and more accurate assistance, members are encouraged to communicate clearly and use precise wording when describing requests or urgent situations requiring immediate coordination.
Key Phrases
Using clear and direct request phrases helps the system quickly understand your need and provide relevant healthcare options, guidance, or nearby medical facilities within India.
"I need a hospital near me"
Use this phrase to locate hospitals close to your current location. The system will suggest nearby hospitals and medical facilities based on your city or specific area.
"I have a medical emergency"
Use this phrase in serious or time-sensitive situations requiring immediate attention. Emergency is what we consider a HOT WORD and we prioritize our complete attention to you.
"Find me a dentist in Mumbai"
Use this phrase when you want to locate a qualified dentist in Mumbai. The system will identify available dental clinics or hospitals and provide relevant options.
Hot Words
Certain urgent words signal situations requiring immediate attention within our system. Using them appropriately helps prioritize your request and allows faster coordination in serious or time-sensitive circumstances.
Emergency
Urgent
Life threatening
Critical
Stroke
Heart attack
Distress
Certain words which signify distressa are also taken seriously by our system and we respond with human intervention.
Call
Talk Agent
Speak
Diagnostic
Ultimate Hot Word
DANGER